Shipping policy

Processing and Dispatch

Orders are processed and dispatched as soon as possible after payment has been received.

Estimated processing and delivery times will be shown at checkout and may vary depending on the delivery destination and shipping service selected.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Delivery

Once your order has been dispatched, you will receive a confirmation email with your delivery information and, where available, tracking details.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, severe weather or other unforeseen circumstances.

We will do our best to keep you informed if there is a significant delay with your order.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

We will work with you to investigate the delivery.

Nothing in this Shipping Policy affects your legal rights as a consumer. For online orders, goods must generally be delivered within 30 days unless another delivery period has been agreed with you.

International Orders

International shipping options, costs and estimated delivery times will be displayed at checkout where available.

Customers ordering from outside the UK may be responsible for any applicable customs duties, taxes or import charges imposed by the destination country.

Contact

If you have any questions about your order or delivery, please contact:

LUNARIA 1301